Contact Us
Have Question? Get in Touch!
Frequently Asked Questions (FAQ)
Who are the artisans behind the creation of your products?
The artisans behind the creation of our products are
highly skilled craftsmen and craftswomen from various
regions of India. They bring centuries-old techniques and
cultural knowledge to each piece, ensuring every item
showcases their expertise and dedication to preserving
traditional craftsmanship. These artisans are the heart of
our business, embodying a legacy of artistry that we
proudly share with the world through our products.
What is the process involved in crafting your products?
Our products are meticulously crafted by hand, ensuring
each piece is unique. Skilled artisans use traditional
techniques passed down through generations, infusing
their craftsmanship with cultural heritage. This
dedication to detail and authenticity guarantees that no
two items are exactly alike, making each product a
one-of-a-kind treasure
How should I maintain and care for the product?
For brass products, avoid using harsh chemicals such as
brass cleaners or Pitambari. Instead, occasionally apply a
small amount of oil on a cotton cloth and gently rub it
onto the product. This method effectively attracts dust
and helps maintain the product's appearance without
causing damage.
What is the estimated delivery time for the order?
The estimated delivery time for your order is typically
between 5-7 business days. However, delivery times may
vary depending on your location and the specific product
ordered. We strive to process and ship all orders as
quickly as possible and will provide tracking information
so you can monitor your shipment’s progress.
What if the product gets damaged during shipping?
If the product gets damaged during shipping, please
contact us within 48 hours of delivery. Once we are
informed of the damage, we will promptly arrange a
replacement for you as soon as possible.
Do you offer gift wrapping services?
Yes, we offer gift wrapping services for an additional fee.
During the checkout process, you can select the gift wrap
option and personalised messages to make your gift extra
special.